FAQ | Buddies

Your Questions About NEMA Club+: Answered

Q: What is NEMA Club+?
- A: NEMA Club+ is a comprehensive AI-enabled digital wellness platform designed for individuals aged 18 and above in India. It provides a safe space for genuine social connections, non-judgmental emotional support, and expert guidance on mental well-being and sensitive health topics.

Q: How is NEMA Club+ different from other social apps or therapy platforms in India?
- A: NEMA Club+ stands out due to its comprehensive AI-enhanced safety infrastructure (including mandatory AuthBridge background checks for 'Meet a Buddy' and real-time TRC emergency support), unparalleled privacy for sensitive consultations (with a unique 'no call content stored' policy), and a holistic ecosystem that integrates peer support, professional therapy, specialized health advisory, and safe platonic friendships. We also offer an effectively free membership model.

Q: How does NEMA Club+ ensure my safety when I meet someone in person via 'Meet a Buddy'?
- A: For 'Meet a Buddy' interactions, we implement mandatory AuthBridge background checks for all users, often supported by AI for enhanced verification. We also provide advanced in-app safety features, including recorded meeting points, a two-way review system, and a direct-to-The Response Company (TRC) panic button for immediate emergency assistance, active regardless of your wallet balance. Your safety is our highest priority.

Q: How is my privacy protected, especially for sensitive health topics like sexual health?
- A: Your privacy is paramount. For consultations with specialized medical professionals (like Gynecologists, Urologists, Sexologists), NEMA Club+ has a unique policy: we do NOT record or store the content of your calls. Your discussions remain entirely confidential between you and the expert. We also adhere strictly to DPDPA 2023 guidelines for all data handling, with AI assisting in data security protocols.

Q: How does the 'Effectively Free Membership' work?
- A: What you pay for your NEMA Club+ membership is given back to you as exclusive discounts equivalent to your membership fee on essential medicines, lab tests, and more. This means you receive the full benefits of being a community member and effectively get your membership fee back through savings on healthcare essentials.

Q: Who are the professionals available on NEMA Club+?
- A: Our platform features licensed psychologists, counsellors, and specialized medical professionals including Gynecologists, Urologists, and Sexologists. All professionals undergo a rigorous vetting process to ensure they are highly qualified and adhere to ethical standards. Our AI systems also help streamline the matching process for users to find appropriate professionals.
Q: Is NEMA Club+ available outside of India?
- A: NEMA Club+ is currently focused on serving the Indian market, addressing the unique needs and cultural nuances here.

Q: How do I report a concern or an issue?
- A: You can easily report any concerns directly within the app using our in-app reporting mechanism, or contact our dedicated support team at [support email/phone number] for assistance. Our AI systems may also proactively flag suspicious activity for review, enhancing safety.

Q: Is NEMA Club a dating app?

NEMA Club+ is designed as a digital platform focused on building communities and providing comprehensive support for adult mental and sexual health, rather than functioning as a romantic dating application. The platform explicitly states its intention to not be a dating app like Tinder or Bumble.

The core purpose of NEMA Club+ is to address unmet needs for discreet, non-judgmental support around "taboo subjects" in India, such as sexual health and specific mental health concerns like loneliness and body image. It offers a multi-tiered support system that integrates social connection, peer listening, professional counseling, and highly private expert advisory.

Key features and functionalities of NEMA Club+ highlight its focus on support and community:

Meet a Buddy (Platonic Friendships Only) This feature aims to combat loneliness and foster social connection through genuine platonic friendships. It includes significant safety measures, such as requiring paid membership , rigorous identity and criminal background checks by AuthBridge , Uber-like safety protocols for in-person meetings (meeting point recording, panic button linked to The Response Company (TRC)), and a two-way review system for users.
Call a Buddy (Anonymous Listening/Peer Support) This pillar provides anonymous, non-judgmental emotional support from trained non-professional listeners.
Counsellors (Formalized Therapy) This connects users with licensed psychologists for structured therapy sessions, where formal records are maintained by the professional.
Psychologists/Medical Professionals (Specialized Advisory - High Privacy) This offers discreet, expert advice on sensitive health topics (e.g., sexual health, body image issues) from qualified professionals. A critical privacy model for this feature ensures that NEMA Club+ does not store call content, allowing for highly sensitive conversations to remain confidential.
Ask an Expert Q&A This feature provides a forum for users to ask general questions anonymously about sensitive topics, with qualified professionals offering general, educational answers.

These features, combined with an unparalleled commitment to user safety through proprietary and closely-affiliated infrastructure, firmly establish NEMA Club+ as a digital health and wellness platform focused on support and community building, distinct from dating applications.

Q: How does NEMA Club+ ensure the 'Meet a Buddy' feature is exclusively for genuine platonic friendships and prevent its misuse for non-platonic or illicit activities?

NEMA Club+ has implemented several stringent safety features for its "Meet a Buddy" service specifically to prevent it from being used to discover escorts or for any non-platonic, illicit activities. These measures are a core differentiator and are designed to ensure user safety and maintain the platonic nature of the connections:

Paid Membership: Only paid club members (minimum ₹200/month) can access "Meet a Buddy". This financial commitment indicates a higher level of user intent and helps deter casual or malicious users.
AuthBridge Background Checks: All "Meet a Buddy" users undergo rigorous identity and criminal background checks by AuthBridge, a top-tier Indian Background Verification (BGV) firm with close ties to the founder. This is a crucial step to filter out individuals with problematic histories.
Uber-like Safety Protocols for Meetings:
- Meeting Point Recording: The system records the agreed meeting point for accountability.
- Panic Button: An in-app emergency button is directly linked to The Response Company (TRC), providing a 24/7 emergency response system (ambulance, law enforcement coordination, QRT dispatch). This system is designed to initiate an immediate response upon button press, regardless of wallet balance, with a ₹200 charge processed afterwards.
- Two-Way Review System: Users can rate and review each other after meetups, fostering accountability and community self-policing. This helps identify and remove users who violate the platform's terms of service.

Explicit Platonic Focus: The "Meet a Buddy" feature is explicitly stated as being for "Platonic Friendships Only". The platform's overall mission emphasizes creating communities and supporting mental & sexual health, not romantic or sexual encounters.

1. NEMA Club: Get More with Your Membership

At NEMA Club, we believe in giving back to our members in a meaningful way. We understand that value and affordability are crucial, especially when it comes to essential services and experiences. That’s why we’ve introduced an innovative way to ensure our members get the most out of their membership fees.

NEMA Coupons: The Smart Way to Save

How It Works

For every amount paid by members, NEMA Club issues coupons worth ₹50 each. For example, if you pay ₹200 as membership charges, you receive 4 coupons worth ₹50 each. These coupons can be used to receive equivalent discounts on a variety of services and purchases.

Where You Can Use NEMA Coupons

NEMA’s Paid Services:
- Healthcare: Receive discounts on our high-quality healthcare services.
- Social Care: Save on companionship services designed to enrich your social life.
NEMA’s Growing Network of Partners:
- Medicines: Get discounts on essential medications.
- Lab Tests: Save on diagnostic tests and screenings.
- Travel: Enjoy discounted travel options for your convenience.
- Meals: Dine at fine restaurants and save on meals.

The Benefits of NEMA Coupons

Value for Money: Effectively manage your expenses by utilizing the coupons to get discounts on essential services and products.
Flexibility: Use the coupons across a range of services and partners, tailored to your needs and lifestyle.
Maximized Savings: By smartly managing the coupons, members can offset their membership costs and enjoy all the benefits NEMA Club offers, practically for free.

Why Choose NEMA Club?

Comprehensive Services: From healthcare to social care, NEMA Club provides a wide range of essential services to enhance your quality of life.
Member-Centric Approach: Our focus is on delivering value and ensuring our members feel the tangible benefits of their membership.
Supportive Community: Be part of a community that prioritizes your well-being and offers numerous opportunities for engagement and support.

How to Get Started

Join NEMA Club: Sign up and become a member to start enjoying the benefits.
Receive Coupons: Get coupons based on your membership payment.
Redeem Discounts: Use your coupons to receive discounts on NEMA services and partner offerings.
Enjoy Benefits: Maximize your savings and enjoy all that NEMA Club has to offer, effectively for free.

Join Us Today!

Visit Our Website: NEMA Club
Download Our App: Available on iOS and Android
Contact Us: For any inquiries or support, reach out to our customer service team.

NEMA Club – Empowering Members with Value, Savings, and Community.

2. How NEMA CLUB is Targeting Loneliness Issues?

Loneliness is a growing epidemic, exacerbated by the increasing amount of time people spend on their smartphones for online entertainment. NEMA Club is committed to addressing this issue by promoting real-world interactions among its members, with robust safety features built in.

Encouraging Physical Interaction

NEMA Club leverages technology to facilitate meaningful connections in the real world. Here's how:

Profile Discovery: Primary members can browse profiles of other members in their vicinity. This function is similar to popular social platforms like LinkedIn and Facebook, making it user-friendly and familiar.
Messaging and Chat: Members can send messages to connect with others. Upon mutual approval, they can engage in online chats to understand each other's interests better.
GPS Location Sharing: To encourage face-to-face meetings, NEMA Club offers real-time GPS location sharing. Members can easily propose meetups at nearby coffee shops or other social venues.

NEMA Club believes that while one person may feel lonely, two people can form a company and begin to resolve this issue together.

Premium Membership Features

For members seeking deeper connections and more structured interactions, NEMA Club offers various premium membership levels:

Interest-Based Chat Groups: At the premium level, members are grouped into chat rooms based on shared interests and hobbies. This increases the likelihood of finding nearby individuals with similar passions, making interactions more engaging and meaningful.
VIP and Elite Memberships: These tiers provide access to additional support, such as volunteers and companions. Members at these levels can also connect with professional psychologists for online chats, offering expert guidance to help alleviate feelings of loneliness.

Comprehensive Approach to Combat Loneliness

NEMA Club’s multi-faceted approach to combating loneliness includes:

Peer Discussions: Facilitating conversations among members to foster understanding and companionship.
Chat Groups: Creating interest-based communities to bring like-minded individuals together.
Physical Interactions: Encouraging real-world meetups to strengthen social bonds.
Volunteers and Companions: Providing personal support for those who need more consistent companionship.
Access to Psychologists: Offering professional mental health support to address deeper emotional and psychological needs.

In summary, NEMA Club tackles loneliness by combining the best aspects of digital and physical interactions. By enabling discussions with peers, organizing chat groups, promoting physical meetups, and offering support from volunteers, companions, and psychologists, NEMA Club provides a holistic solution to the loneliness epidemic

1.How to create a profile on Nema Club+ app as a User?

A. Download the NEMA Club+ app from the Play Store or App Store.

B. Select the ‘Customer/Club Member’ option.

C. Click on ‘Sign Up’ and Sign in using your email and contact number.

D. Fill in the required details such as city, age, and gender, then click ‘Continue’.

E. Add your profile picture and proceed.

F. Choose your interests and click ‘Next’ to complete your profile setup.

2.How can I make friends in app?

A.Open the NEMA Club+ app. Login

B.Click on ‘Make friends’ section.

C.See profiles and click ‘Chat’ to start chat with other users.

3.How to call a buddy in app?

A. Open the NEMA Club+ app. Login

B. Click on ‘Call a Buddy’ section.

C. See profiles and click on ‘Schedule call’ to schedule a call with buddies or click on ‘Call Now’ to call any buddy.

4.How to join interest groups?

A. Open the NEMA Club+ app. Login

B. Click on ‘Interest Groups’ section.

C. See groups and click ‘Join’ to join any group.

D. Click on ‘Chat’ to start chat in group

5.How to book a meetup with companions?

A. Open the NEMA Club+ app. Login

B. Click on ‘Meet a Buddy’ section.

C. See profiles. Click on any profile to open it.

D. Click on ‘Schedule Meetup’.

E. Choose service, address, date, time and click on ‘Schedule’.

F. Click ‘Send Request’. Read all Terms and Condition and click ‘Continue’.

6. How to talk to a doctor?

A. Open the NEMA Club+ app. Login.

B. Go to the ‘Doctors’ section.

C. Choose the doctor category (Psychologist, Sexologist, Gynecologist, Urologist, etc.).

D. See profiles and click on ‘Schedule call’ to schedule a call with any doctor or click on ‘Call Now’ to call a doctor.

7. How to take subscription in app?

A. Open the NEMA Club+ app. Login.

B. Go to the ‘Clubs’ or ‘Subscription’ section.

C. Choose the subscription plan you want.

D. Click ‘Buy Subscription’.

E. Complete the payment to start your subscription.

8. How to ask questions using Ask an Expert feature?

A. Open the NEMA Club+ app. Login.

B. Click on ‘Shoot a Question’

C. Type your question in the text box.

D. Click ‘Submit Question’ to send.

9. How to book a care attendant or nurse?

A. Open the NEMA Club+ app. Login.

B. Make sure you have an active subscription (subscription is mandatory to book a nurse or care attendant).

C. Click on the ‘Care Attendant’ or ‘Nurse’ section.

D. View staff profiles and select the one you prefer.

E. Click on ‘Schedule Meetup’.

F. Choose service, address, date, time and click on ‘Schedule’.

G. Click ‘Send Request’. Read all Terms and Condition and click ‘Continue’

10. How to recharge my wallet?

A. Open the NEMA Club+ app. Login.

B. Go to the ‘Wallet’ section.

C. Click on ‘Recharge Now’.

D. Enter the amount you want to add.

E. Click on ‘Add Balance’.

F. Complete the payment to successfully recharge your wallet.

11. How can I use the search option in the NEMA Club+ app?

A.Open the NEMA Club+ app. Login

B.Click on ‘Search’ tab on home screen.

C.Search profiles by typing in search text box.

12. How can I find available coupons in the NEMA Club+ app?

When you schedule a meet-up in the NEMA Club+ app, you will reach the Bill Summary page before confirming your booking. On this page, click on the ‘Apply Coupon’ option. Here, you can see all the available coupons linked to your account and choose the one you wish to apply for your meet-up.

13. How can I apply a coupon while booking a service?

A.Open the NEMA Club+ app. Login

B.Click on ‘Meet a Buddy’ section.

C.See profiles. Click on any profile to open it.

D.Click on ‘Schedule Meetup’.

E.Choose service, address, date, time and click on ‘Schedule’.

F.Click on ‘Apply Coupon’. Click on ‘Tap to apply’ to apply a coupon.

14. How will I know if my coupon has been successfully applied?

Once you apply a coupon on the Bill Summary page while scheduling your meet-up, the discount will automatically reflect in the total payable amount. If the coupon is successfully applied, you’ll see the discounted amount deducted from your bill along with a confirmation message showing the applied coupon details.

15. How can I book a physiotherapist using the NEMA Club+ app?

A.Open the NEMA Club+ app. LoginB.Click on ‘Physiotherapist’ section.C.See profiles. Click on any profile to open it or click on ‘Chat’ to start a chat.D.Click on ‘Schedule Meetup’.E.Choose service, address, date, time and click on ‘Schedule’. F.Click ‘Send Request’. Read all Terms and Condition and click ‘Continue’.

16. How can I select my preferred physiotherapist based on location or rating?

Open NEMA Club+ app. Login. Go to Psychologist section. There you can see a list of available physiotherapists. Each profile displays their location and rating details. You can book a meetup with preferred physiotherapists

17. How will I receive confirmation once my booking is done?

Whenever you book a meetup on the Nema Club app, you will receive a confirmation message on your phone screen at the final step after submitting your meetup request. The confirmation will display the status as “Meetup Scheduled.”

18. How can I reschedule or cancel my physiotherapist booking?

Currently, the option to reschedule or cancel a physiotherapist booking is not available in the app. If you are unable to attend your scheduled meetup, you can simply book a new meetup as per your preferred date and time. We appreciate your understanding.

119. How are physiotherapists verified on the NEMA Club+ platform?

All physiotherapists undergo a verification process, including document verification, qualification check, and background screening before approval.

20. How can I check the time slots available for physiotherapy sessions?

When you book a meetup with a physiotherapist, you can view the available time slots on the time-selection screen. Any time slots that are already booked will be visible on the same page, and you will not be able to select them.

21. How can I check my past and upcoming physiotherapy appointments?

A.Open the NEMA Club+ app. Login

B.Go to sidebar menu. Click on ‘Meetup’ option.

C.In healthcare section, you can see all meetups details.

22. How does the SOS feature function during an emergency?

In case of an emergency, open the app and tap the ‘SOS’ button on the home screen. This will immediately send a call to our support team, and they will answer the call directly.

23. How can I activate the SOS button in the app quickly?

You can press SOS icon available on the home screen to activate it instantly.

24. How can I enable or disable GPS permissions for the app?

Go to your device settings > Apps > NEMA Club+ > Permissions and toggle the Location option on or off as desired.

25. How can I view the benefits of upgrading before making payment?

Before paying, the app shows a detailed comparison chart highlighting benefits like exclusive offers, faster support, and premium features.

26. How long does it take for my Club+ membership to activate?

The upgraded membership activates instantly once payment is confirmed. You’ll also receive a confirmation message on your registered email.

27. How can I pay for my membership upgradation securely?

You can use secure payment options like UPI, debit/credit card, or wallet balance within the app. All payments are protected through encrypted gateways.

28. How does the app notify me about successful upgradation?

You’ll get an in-app confirmation, a push notification confirming your successful membership upgrade.

29. How are my wallet balance and coupons affected after upgrading?

All your existing wallet balance and valid coupons remain intact and can be used normally even after membership upgradation.

30. How does NEMA Club+ ensure user safety during meetups?

NEMA Club+ prioritizes user safety by verifying all users and service providers before approving any meetup. The app tracks every confirmed booking using GPS, and care providers’ identities are verified through Aadhar and PAN. In addition, all communication and transactions take place within the app to prevent misuse. The SOS feature and ensure safety during in-person meetings.

31. How are service providers verified and background checked?

Every service provider registered on NEMA Club+ undergoes a strict multi-step verification process. This includes identity verification through government IDs (Aadhar and PAN), qualification checks for healthcare professionals, and background screening for social care and companionship roles. Only verified providers are allowed to offer services on the platform.

32. How can I report a safety concern or suspicious activity through the app?

Users can report any suspicious activity or concern directly from the app by visiting the Help & Support or Report Issue section. The report is immediately reviewed by the NEMA Safety Team, and appropriate action — including suspension or investigation — is taken promptly to ensure user safety.

33. How does NEMA maintain hygiene and health standards for home visits?

For home-based services, NEMA Club+ ensures that all service providers follow standard hygiene and health protocols. Providers are trained to use sanitized equipment, wear masks, and maintain personal cleanliness during visits. Regular health and hygiene checks are also conducted to maintain user confidence and well-being.

34. How are emergencies handled by the NEMA security and response team?

Once an SOS alert is triggered, the NEMA response team immediately answer via call, ensuring immediate and effective assistance.

35. How can I reach emergency support directly from the app?

You can reach emergency support directly by tapping the SOS button in the app. The feature allows instant connection to the NEMA support team through call, ensuring you get help within moments of raising a concern.

36. How does the anonymous feature work in the NEMA Club+ app?

Whenever you schedule or make a call through the Neema Club Plus App, you’ll see an “Anonymous” option on the call screen. By enabling this option, you can connect with others anonymously — your identity and personal details remain hidden, allowing you to interact safely and privately.

37. How is my privacy protected while using the anonymous feature?

The Anonymous feature ensures that your name, contact number, and personal information are not shared with the other person during the call. Neema Club Plus maintains strict privacy and data protection standards, so you can communicate freely and confidently while keeping your identity completely secure

38. Why should I use filters while searching?

Using filters helps you quickly find exactly what you’re looking for by narrowing down results based on your preferences. It saves time and makes your search more accurate and relevant.

39. Why is wallet recharge better than paying every time?

The wallet allows faster and secure payments. It reduces repeated payment steps. This makes checkout smooth and convenient.

40. Why are wallet transactions secure?

All payments use encrypted and secure gateways. User financial data is fully protected. Transactions are safe and reliable.

41. Why is anonymity important for users?

Anonymity encourages open and honest communication. It is especially helpful for sensitive discussions. Users feel safe and confident while interacting.

42. Why is the anonymous feature helpful for mental well-being?

The anonymous feature allows users to express concerns without fear of judgment. It creates a safe space to seek help, share feelings, and prioritize mental wellness.

43. When will I receive notifications from the app?

You will receive notifications for bookings, reminders, messages, and important alerts. They help you track services and important alerts in real time. This ensures you never miss critical updates.

44. When will the coupon discount reflect in my bill?

The coupon discount is applied instantly once a valid coupon is selected before payment. You can see the updated amount on the final bill screen.

45. When can I book a physiotherapist through the app?

You can book a physiotherapist anytime through the app based on availability. Select your preferred date and time to schedule a session.

46. When will my physiotherapist booking be confirmed?

Your booking is confirmed once the physiotherapist accepts the request. You will receive a notification with confirmation details.

47. When will my wallet balance update after recharge?

The wallet balance updates instantly after a successful recharge. In rare cases, it may take a few minutes due to network delays.

48. When does the app require GPS access?

The app requires GPS access during service bookings, navigation, and emergency situations. This helps in providing accurate location-based support.

49. When can I upgrade to NEMA Club+ membership?

You can upgrade to NEMA Club+ membership anytime through the app. Visit the membership section to view plans and benefits.

50. When should I use the anonymous feature?

Use the anonymous feature when you want to share se nsitive concerns or seek support privately. It helps you communicate freely and securely.

51. Why should I use the NEMA Club+ app?

Joining NEMA Club+, you will join a community that cares. You can make friends, chat in interest groups, seek help, vent out your feelings, talk to buddies, experts, seek answers or call medical professionals.

52. Why is registration required on the app?

Registration helps personalize your experience and ensures secure access to services. It also allows NEMA to manage bookings, payments, and emergency support effectively.

53. Why does the app ask for personal and contact details?

It seeks minimal information for KYC. The details help in smooth service coordination and quick communication. They are also essential for emergency support and safety verification.

54. Why should I keep the app updated?

Regular updates improve performance, security, and reliability of the app. Updates also give access to new features and improved user experience.

55. Why are notifications important?

Notifications keep you informed about bookings, reminders, offers, and updates. They ensure you never miss an important alert or service confirmation.

56. Why should I use the search option in the app?

The search feature helps you quickly find services, buddies, and professionals. It saves time and makes booking easier without manual browsing.

57. Why should I use coupons on NEMA Club+?

Coupons help you save money on meetups, and services. They make taking subscriptions effectively free.

58. Why should I book a physiotherapist through the app?

NEMA Club+ offers verified physiotherapists with clear profiles and ratings nearby based on GPS location. You can easily schedule sessions and manage bookings from one place.

59. Why is advance booking recommended?

Advance booking helps ensure availability at your preferred date and time. It also allows better planning for both users and service providers.

60. Why should I use the wallet feature?

The wallet enables quick and secure payments within the app and access services within the wallet price limit.

61. Why is the SOS feature important?

The SOS feature provides immediate assistance during emergencies. It connects you directly with the NEMA Club+ support team for quick help.

62. Why does the app need GPS access?

GPS helps show nearby service providers, users, and enables accurate service tracking. It is also essential for faster emergency response during SOS alerts.

63. Why should I upgrade to NEMA Club+ membership?

Club+ membership offers premium benefits, and exclusive services. It also connects user to exclusive community with whom he/she can interact directly.

64. Why does NEMA Club+ allow anonymous interaction?

Anonymous interaction allows users to communicate comfortably and privately. It helps users express themselves freely without sharing personal details or fear of judgement.

65. When will my account become active after registration?

Your account becomes active immediately after successful registration. You can start using services right away.

66. When will I receive booking confirmations?

You receive confirmation instantly after scheduling a meetup or service. The status is displayed in the app and confirmed on screen.

67. When can I apply a coupon during booking?

Coupons can be applied on the Bill Summary page before payment. The discount reflects instantly once applied.

68. When can I recharge my wallet?

You can recharge your wallet anytime from the Wallet section. The balance updates instantly after successful payment.

69. When should I use the SOS feature?

Use SOS only during medical or safety emergencies. It immediately alerts the NEMA response team for assistance.

70. When does my Club+ membership become active after upgrade?

The membership activates instantly once payment is successful. All benefits are available immediately after activation.

71. When should I contact customer support?

Contact support if you face issues with bookings, payments, or safety. The support team is available to assist you promptly.

72. Why are notifications important for users?

Notifications keep users updated about bookings, reminders, offers, and important alerts. They ensure timely information and a smooth service experience.

73. Why should feedback be shared after a service?

Feedback helps NEMA improve service quality and maintain standards. It also helps other users make informed decisions.

74. Why are physiotherapists verified on NEMA Club+?

Verification ensures only qualified and trusted professionals provide services. It maintains user safety and service reliability.

75. Why is booking confirmation required?

Confirmation avoids scheduling errors and ensures accurate service delivery. It also helps track bookings properly in the app.

76. When should I update my profile information?

Update your profile whenever there is a change in contact or emergency details. This ensures accurate communication and safety support.

77. When are anonymous posts or interactions moderated?

Moderation is continuous via AI. This ensures a safe and respectful environment for all users.

78. When are anonymous posts removed automatically?

Anonymous posts are removed after the defined auto-expiry time. This helps protect long-term user privacy.

79. When is my personal data used by the app?

Data is used only during service delivery, bookings, or emergencies. NEMA follows strict data protection policies.

80. When can I trust my data is secure on NEMA Club+?

Your data is protected at all times through secure systems. NEMA follows strict privacy and security standards.